Terms of Service

Using This Online Store

For a concise explanation of using this online store, our established approach is that these Terms apply to the use of melin and purchases from this U.S.-market online store. Customers are responsible for providing accurate account, billing, delivery, and contact information.

Payment Currency and Taxes

For an accurate overview of payment currency and taxes, the controlling expectation is that prices and payments are in USD unless checkout expressly states otherwise. Taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

When reviewing how to reach us, the applicable standard is that questions may be sent to support@melinteam.shop or 512-423-0173 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Order Review and Cancellation

For dependable guidance on order review and cancellation, the customer-facing rule is that we can review, restrict, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

For practical reference regarding order review and cancellation, please note that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Fulfillment and Post-Purchase Rights

For a straightforward understanding of fulfillment and post-purchase rights, the customer-facing rule is that standard U.S. shipping is free. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For customer confidence in fulfillment and post-purchase rights, we apply this requirement: eligible no-reason returns and exchanges remain available for 30 days following delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Product Information

To set precise expectations about product information, customers should understand that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information should be checked on the relevant product page and is not replaced by these Terms.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinteam.shop

Phone: 512-423-0173

Physical address: 462 Sugar Camp Rd, Salyersville KY 41465, United States