FAQ

Shipping and Order Questions

For dependable guidance on shipping and order questions, the customer-facing rule is that which destinations can receive an order? We ship only within the United States.

For practical reference regarding shipping and order questions, our service position is that what does standard shipping cost? Yes. There is no charge for standard shipping for all U.S. orders.

In connection with shipping and order questions, the requirement is as follows: what delivery timeline should I expect? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

To set precise expectations about shipping and order questions, we apply this requirement: how will tracking be provided? Yes. A tracking number is sent after shipment.

How to Reach Us

To explain our approach to how to reach us, the controlling expectation is that email support@melinteam.shop or call 512-423-0173. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Return, Exchange, and Refund Questions

For a concise explanation of return, exchange, and refund questions, we apply this requirement: is a no-reason return or exchange available? Yes, for eligible items within 30 days after delivery.

To keep customer expectations clear about return, exchange, and refund questions, the relevant commitment is that will I be charged for approved return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For practical reference regarding return, exchange, and refund questions, our established approach is that when will an approved refund be sent? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To keep customer expectations clear about return, exchange, and refund questions, the relevant commitment is that what is excluded from convenience returns? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Payments, Cancellations, and Product Details

When considering payments, cancellations, and product details, the following rule applies: when can an order be cancelled? An order can be cancelled before dispatch when fulfillment has not begun. After shipment, the Refund Policy applies.

For a concise explanation of payments, cancellations, and product details, the relevant commitment is that which cards can be used at checkout? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

When reviewing payments, cancellations, and product details, we apply this requirement: when are taxes charged? Taxes are assessed and collected whenever applicable law requires them.

For transparency around payments, cancellations, and product details, our operating standard is that where are product-specific size, material, care, and safety details shown? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinteam.shop

Phone: 512-423-0173

Physical address: 462 Sugar Camp Rd, Salyersville KY 41465, United States