Refund Policy

30-Day Returns and Exchanges

For practical reference regarding 30-day returns and exchanges, our service position is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinteam.shop within 30 days after delivery before sending anything back.

To make our requirements clear for 30-day returns and exchanges, customers should understand that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Eligibility

For a straightforward understanding of eligibility, our established approach is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To keep customer expectations clear about eligibility, the applicable standard is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

For an accurate overview of refund timing, our service position is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For an accurate overview of order cancellation, the requirement is as follows: an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To keep customer expectations clear about return address, the controlling expectation is that the default return address is 462 Sugar Camp Rd, Salyersville KY 41465, United States. Do not send a return until return instructions have been issued.

Contact

For practical reference regarding contact, customers should understand that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinteam.shop or call 512-423-0173.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinteam.shop

Phone: 512-423-0173

Physical address: 462 Sugar Camp Rd, Salyersville KY 41465, United States